FAQ

Where can I download a receipt for my annual billing?



It will be sent to you after payment, or downloadable here.


How often do you add new songs to your catalog?



We add new songs every week


Can I really download as many songs as I like with my subscription?



Yes! Your subscription gives you unlimited downloads for NON ADVERTISING use.


Are the licenses valid worldwide?



All NON ADVERTISING licenses are valid worldwide.

For ADVERTISING ones you can select the territory in our “ADV Instant Calculator” and get a real-time estimate.




If I purchase a subscription plan, do I still need to buy a license for each song I'd like to use?



No, you don’t. Unless you are going to make an ADVERTISING use of it.

In that case, select the tune you like and add it to our “ADV Instant Calculator” and get a real-time estimate.


Are sponsored posts allowed under the subscription plan?



Sponsored posts are considered ADVERTISING. In this case, add the tune you like to our “ADV Instant Calculator” and select ADVERTISING SMALL BUSINESS,

whether the sponsored amount is up to 1000 €. If the campaign budget is higher than 1000 €, then choose ADVERTISING.


What does my subscription cover?



Your SUBSCRIPTION covers all NON ADVERTISING use of the tracks, unlimited download, and full use of all Sounzone features. For ADVERTISING (commercial) you can use our “ADV Instant Calculator” online to get an immediate estimate.


Does my subscription cover paid advertising for my client?



Either NON ADVERTISING or ADVERTISING use license will be assigned to your name in the moment you subscribe (NON-ADVERTISING) or you pay for a license (ADVERTISING). For ADVERTISING you can extend the license of that SINGLE project to your client by indicating the name of the brand in the fields of the “ADV Instant Calculator”, before placing the order. For NON-ADVERTISING, the license will be transferred automatically to your client, but for that single video only. For both cases, your client won’t be allowed to use that specific tune in any other way or any other project.


Can I use my subscription for my client or client's work?



Either NON ADVERTISING or ADVERTISING use license will be assigned to your name in the moment you subscribe (NON-ADVERTISING) or you pay for a license (ADVERTISING). For ADVERTISING you can extend the license of that SINGLE project to your client by indicating the name of the brand in the fields of the “ADV Instant Calculator”, before placing the order. For NON-ADVERTISING, the license will be transferred automatically to your client, but for that single video only. For both cases, your client won’t be allowed to use that specific tune in any other way or any other project.


What if I don't know the budget of the sponsored advertising?



Please ask your client about it, before purchasing the license


What is considered as advertising?



Is considered ADVERTISING any sponsored branded video


How can I download a track?



Choose a tune and you’ll find “download” by pressing the sign “+” next to it. You need Subscription for this feature.


How do I create a playlist?



You can create your own playlists by pressing  “+” next to the tunes you want, and selecting “add to playlist”. Your personal playlists will be saved for ever and ever (unless you decide to erase one or all of them), and you will always find them on the left side of your workstation, even if you sign out and sign in again.


What type of audio files do I get?



You’ll get an MP3 file by direct downloading or a WAV file by sending us an email.


Can I get un-watermarked preview tracks?



We don’t use watermarks on SOUNZONE ! We’re very proud of our music and we want you to hear it the way the artist made it. If you have subscribed you can download any of our tracks, or you can get a great preview by using our SYNC TOOL. You’ll be able to use our SYNC TOOL also during the 30 days free trial.


Do I need to enter project details?



Only for ADVERTISING projects


What happens if I leave the project details blank?



You will still be able to have an estimate but the system won’t allow you to place the order


Do I need to credit the artist or Sounzone?



You don’t have to, even if credits are always rewarding. But if you’re using our music as television or cinema soundtrack, please don’t forget to fill a cue sheet with all credits details. By doing this, our artists will get advantage for that use and be able to keep on composing and producing new music. P.S. This document is normally provided by the production or music supervisors.


Are boosted or sponsored social media posts considered paid advertising?



Yes. If you are putting any money behind the post being viewed, it is considered paid advertising.


What if my project contains social or political issues that are considered sensitive?



Our terms and conditions are very straight about this issues. Please read them carefully before using our music.


YouTube, Facebook, Instagram, Twitch, Twitter, Patreon, Vimeo, LinkedIn, Lovestoriestv?
Subscription for all.
Does my subscription plan automatically renew?



Yes it does. But you can unsubscribe anytime before the renewal.


What happens to my licenses if I cancel my subscription?



Your published NON ADVERTISING project are licensed lifetime. ADVERTISING ones, like TV or Radio, are valid for the period you’ve paid for. ADVERTISING  web licences are lifetime.


Can I cancel my subscription after a couple of months?



Yes, you can cancel anytime. If you haven’t downloaded any track within the first 30 days, we will refund you the all amount. If you have downloaded even 1 track, or after the 31st day, we will charge you only for the current year.


What is your cancellation policy for subscriptions?
You can cancel anytime. If you haven’t downloaded any track within the first 30 days, we will refund you the all paid amount. If you have downloaded even 1 track, or after the 31st day, we will charge you only for the current year. During cancelation you can choose to leave us for ever or keep your user. In this case, you will stop the payment renewal but you will keep your data as playlists and personal settings (for whenever you’ll decide to come back).
How to cancel my subscription
Just send us an email to service@sounzone.com.

We will consider the day of cancelation the date you sent us the email.

You can cancel anytime. If you haven’t downloaded any track within the first 30 days, we will refund you the all paid amount. If you have downloaded even 1 track, or after the 31st day, we will charge you only for the current year. During cancelation, you can choose to leave us forever or keep your user. In this case, you will stop the payment renewal but you will keep your data as playlists and personal settings (for whenever you’ll decide to come back).
Can I use your music for free?



Musicians spend their time, passion and effort to produce their art. We believe they deserve to be paid for that. With our Subscription you can use their music and creativity for any NON ADVERTISING purpose, just by spending 180 € per one year. The amount of a Coffee every 3 days.. SUBSCRIBE. Or you can BROWSE and listen to Sounzone music without even register.


If I cancel my subscription, will Sounzone claim my videos on YouTube?



All videos published during an active subscription will stay cleared from claims forever!


However, if you use SOUNZONE music in videos published after you’ve ended your subscription , Sounzone will monetize them. You can reactivate your subscription at any time to continue using our music claim free.


Can I use Sounzone music on Facebook and Instagram?



Yes, you can. With our SUBSCRIPTION you can publish your NON ADVERTISING videos anywhere.


How do I find instrumental versions?



You will find the instrumental version just under the vocal ones, when available.


What's the best way to find the right music on Sounzone?



Press FIND MUSIC and write any keyword you like. It can be genre, mood, environment, tv or cinema genre, instrument or, if you are lucky, “similar to”. The search can be a mix of all the previous criteria, by choosing “ADD KEYWORD” all the times you want, after the first one. By pressing “NEW SEARCH” you will erase all previous keywords. Our Playlists will weekly inspire your creativity.


Looking for a tailored project?



If you can’t find the right tune you can use our “ASK US” key. With this feature we will choose a playlist for you, within 24 hours. If you are still not satisfied, send us an email with your brief and we’ll make a call on our community of producers and be back to you with many tailor made tracks within 48 hours.


Why Sounzone?



What else?.. Just kidding :-)… Choose Sounzone because we offer a fast and innovative system to make it easy and sharp to find the right soundtrack for any commercial, editorial or educational video project, with fair prices for you and the right profit for the composer.


 Once I download a track, can I use it multiple times on multiple projects?



Yes you can, unless is an ADVERTISING project. In this case you will have to buy a new license every time.


How to use the tag system at best?



Press FIND MUSIC and write any keyword you like. It can be genre, mood, environment, tv or cinema genre, instrument or, if you are lucky, “similar to”. The search can be a mix of all the previous criteria, by choosing “ADD KEYWORD” all the times you want, after the first one. By pressing “NEW SEARCH” you will erase all previous keywords. Our Playlists will weekly inspire your creativity.


Movies, Theaters, Events, Personal Projects, Weddings, Corporate Videos...
All covered by the subscription.